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Repairs and Maintenance

If something breaks, goes wrong or needs replacing in your home, our repairs and maintenance service is here to help.

When something needs repairing there is a process for you to report the repair, for us to book the work in and for the work to be carried out.

If we are replacing larger items such as your bathroom as part of a planned programme we want to make sure you know what is going to happen and can be involved in the decision making.

By law, we must ensure that wind and rain cannot get into your home and we must maintain the things in your home which supply gas, water, electricity and drainage.

If you have a repair to report you can do it on-line using this form, or contact us to report it over the phone.

To get a better understanding of how our repairs process works, take a look at our case studies.